Spaze Frequently Asked Questions
We provide FREE room of choice delivery for all orders over $999 within our standard delivery zone. We've also expanded our delivery service to reach more cities. Please kindly enter your shipping address at check out to see your shipping rate.
We provide two delivery options: 1. Room of choice, up to 2 flights of stairs. 2. Assembly & Room of choice, up to 2 flights of stairs: Our delivery partner will assemble the furniture but will not remove the trash. Also, just a heads up that items are not usually delivered on weekends or holidays. If COI (Certificate of Insurance) is needed for delivery (mostly East Coast), please contact our customer service team right away with your order number. It takes 2 to 3 business days to have COI ready.
At this time, we are not able to deliver to PO boxes.
Do You Have a Showroom?
We are 100% online and do not have a showroom to visit. We know it can be a very new experience to buy furniture online unseen and unfelt; for this reason, we recommend visiting our customer reviews on our product page.
You can also visit our blog: Avoid these common mistakes when buying furniture online
Please see Spaze Firmness Level page to know more about the comfort level.
What's The Firmness Of Spaze Sofa/Sofa Bed?
We want to help you to make an informed decision. We know one of the most challenging parts of committing to an online purchase is that you are unable to experience the product first. We understand that everyone has different comfort preferences. Please view the link for Spaze Furniture Firmness Scale: https://spazefurniture.com/pages/softness-scale
How Do You Handle Exchanges and Returns?
Please review our shipping and return policy page: https://spazefurniture.com/pages/spaze-returns
The items marked as “Final Sale” or clearance sale cannot be returned or exchanged.
Can I Order Now And Deliver It In a Later Time?
Yes, we are able to hold your order for 1 month. Send us an email at firstname.lastname@example.org with your order number and desired delivery date. Our team will work with you.
Can I Order Upholstery Swatches To See The Fabrics Before I Place an Order?
Yes, we would love to send you upholstery samples. Send us an email email@example.com to let us know which fabric samples you want us to send you.
Where Can I Find Assembly Instructions?
You will find the assembly instruction on each product page. If you can't find it, please send us an email firstname.lastname@example.org
Is Your Product Price in USD or CAD?
The price is in USD.
Delivery and Assembly
What Are Your Shipping Rates?
Please visit our shipping page: https://spazefurniture.com/pages/spaze-shipping
For any order over $999, we offer free Room of choice delivery within our standard delivery zone. E.g. Los Angeles, San Francisco, San Diego, Las Vegas, New York city, Philadelphia, Washington DC, Baltimore, MD, and Boston, MA. Please kindly enter your shipping address at check out to see your shipping rate.
What To Do If COI Is Required For Delivery?
If COI (Certificate of Insurance) is needed for delivery, please contact our customer service team right away with your order number. It takes 2 to 3 business days to have COI ready. email: email@example.com
How Can I Track My Shipment?
Due to the size of the shipment, we are unable to provide a tracking number, but our delivery partners will reach out to you and schedule an appointment.
Please send us a quick email if you would like to have delivery updates.
Does Your Furniture Require Assembly?
Yes, assembly is required for most of our products. Most products are fairly easy to assemble. However some items will be more complicated. Please see the assembly instruction prior to purchase. Assembly instructions can be downloaded from the product page in PDF. If you have any questions, please feel free to reach out to us firstname.lastname@example.org
Can You Arrange To Have My Furniture Brought Into My Home And Do You Assist With Furniture Assembly?
Yes. Please select inside and assembly option during checkout.
Returns and Cancellations
Can I Return My Order?
Yes, you can. The items can only be exchanged/returned unassembled and in the original Spaze packaging. Please see more details on our return policy: https://spazefurniture.com/pages/spaze-returns
I want to Return My Order. What Do I Do Now?
Contact us by phone or email to let us know you want to return your order. Then, repackage the product in the original Spaze packaging in which you received it. Next, our delivery partner will contact you to schedule a date to collect your item(s) for return shipping. Once the item(s) are safe and sound at our warehouse, we will inspect it. After we determine it is in perfectly new condition, we will issue you a refund minus the shipping charges. Refunds normally take 5 to 10 business days to process. If the item is not in new condition or damaged, a minimum 20% re-stocking fee will apply.
After A Few Months Of Use My Spaze Furniture Piece Seems To Be Defective. What Should I Do?
We stand by the quality of our products which is why we offer a 3-year limited warranty on them. If you are having an issue with your product, pull out your phone, take a few photos (or even a short video) showing the issue, then pull out a notepad and describe the issue in detail. Give us a call or shoot us an email email@example.com and we will help you rectify the situation.
Can You Tell Me About The Warranty You Provide?
We offer a 3-year manufacturer’s limited warranty that covers defects in materials and workmanship. This applies 3 years from the date of delivery. The warranty covers residential use only. In order for the warranty to apply, the item must have been used for its intended purpose under normal circumstances (that means no pajama parties where there are 6 people jumping on a single sofa sleeper). If the item was damaged from causes beyond normal wear and tear, it will not be covered by warranty. Do you think you have any issue that might be covered by our warranty? Contact us and we’ll work with you to try and rectify the situation.
Where Are Your Products Made?
Our furniture and home accessory items are designed by our product experts. Once we are pleased with the design, the plans are sent to our exclusive manufacturers in China and Malaysia with whom we have a strong and long-standing relationship. We visit our partners at the factories throughout the year to ensure they follow our strict standards for ethical business practices and quality control.
Why Are Sofa Beds Firmer Compared To Sofas?
Sofa bed is more multi-functional than a sofa because you can use it for seating, lounging, and sleeping. Many of our sofa beds are built with metal frames. Metal frame is sturdy which gives a longer life span and will provide firmer seat feeling. In addition, firmness is an important factor in back support. The foam of sofa beds is firmer in order to give enough back support during sleep.
If you decide to have a sofa bed in your living room, please do expect that it will be firmer compared to a normal sofa. (Performance vs. Comfort).
How To Make A Sofa Bed More Comfortable?
You may consider investing in a memory foam topper if you plan to use it for daily sleeping.