Spaze Frequently Asked Questions

Shipping

What Delivery Options Do You Offer? +
  • Room of Choice: Delivered to your room. Up to two flights of stairs. Please ensure the path to your room is wide enough for the box.
  • Assembly and Room of Choice: Assembled in your room. Spaze packaging is not removed. No weekend or holiday deliveries.

Note: "Trash Removal" is excluded from "Inside and Assembly." Contact us within 3 days for this free service.  Please note,  there is a handling fee of $70 per box, should you wish to return your purchase without the original packaging. Return Policy. We are not able to deliver to PO boxes.

What Are Your Delivery Rates? +

Our delivery rates are as follows:

  • For orders under $999 within the Room of Choice Delivery category, there's a $79 delivery fee. Orders of $999 or more qualify for free delivery.
  • In the West Coast Standard Delivery Zone (including Los Angeles, San Diego, San Francisco, CA, and Las Vegas, NV - City Limited), the delivery fee is $79, with free delivery for orders of $999 or more.
  • Similarly, in the East Coast Standard Delivery Zone (covering New York City, NY, Trenton, NJ, Philadelphia, PA, Washington, DC, Baltimore, MD, and Boston, MA - City Limited), the delivery fee is $79 for orders under $999, and free for orders of $999 or more.
  • For destinations outside the standard delivery zones (including major cities), delivery fees range from $149 to $399 and up. Additionally, assembly services can be requested for an additional $50 on top of the Room of Choice delivery fee.
  • Standard delivery within the standard zones typically takes 3-14 business days, while deliveries outside these zones may take 7-20 business days.
What Is The Typical Delivery Time For My Area? +

Delivery estimates vary based on location. Here are the approximate delivery times for some commonly serviced areas:

  • Los Angeles: 3 - 7 business days (Monday to Saturday)
  • New York City Area: 3 - 10 business days (Monday to Friday)
  • San Diego: 7 - 14 business days (Thursday or Saturday only)
  • San Francisco & part of the Bay Area: 6 - 12 business days (Tuesday, Wednesday, Friday, & Saturday)
  • Las Vegas: 7 - 20 business days (Tuesday or Thursday only)
  • New Jersey Area (some cities): 3 - 7 business days (Tuesday, Thursday, & Friday)
  • Philadelphia City: 7 - 14 business days (Tuesday, Thursday, & Friday)
  • Washington DC: 7 - 14 business days (Monday to Saturday)
  • Baltimore City, MD: 7 - 14 business days (Tuesday, Wednesday, & Thursday)
  • Boston City, MA: 7 - 14 business days (Tuesday, Wednesday, & Thursday)
  • For areas outside of our standard delivery zone: 7 - 20 business days.

Please note that delivery times are subject to change and may be affected by factors such as weather conditions and order volume.

What If I Need Shipping To A Remote Location? +

For orders to remote locations beyond our standard service area, higher shipping fees may apply. If you see 'Please contact our customer support for a quote' at checkout, kindly reach out to us at contact@spazefurniture.com. We can provide a personalized delivery quote based on your zip code, usually set at a default rate of $500 at checkout. Any adjustments to the delivery fee post-purchase will be communicated via email.  Please note, deliveries to these areas may occur once a month. 

Do You Ship Outside The US? +

We only ship within the contiguous United States. We do not offer shipping to states such as Puerto Rico, Hawaii, and Alaska.

Purchasing

Do You Have a Showroom? +

We are 100% online and do not have a showroom. We know it can be a very new experience to buy furniture online unseen and unfelt; for this reason, we recommend visiting our customer reviews on our product page.

You can also visit our blog: Avoid these common mistakes when buying furniture online

Please see Spaze Firmness Level page to know more about the comfort level.

Please note our 30-day satisfaction guarantee . If you wish to have your questioned answered, you can email us
contact@spazefurniture.com we are always happy to help.

What's The Firmness Of Spaze Sofa/Sofa Bed? +

We want to help you to make an informed decision. We know one of the most challenging parts of committing to an online purchase is that you are unable to experience the product first. We understand that everyone has different comfort preferences. Please view the link for Spaze Furniture Firmness Scale: https://spazefurniture.com/pages/softness-scale

How Do You Handle Exchanges and Returns? +

Please review our shipping and return policy page: Return Policy

The items marked as “Final Sale” or clearance sale cannot be returned or exchanged. 

Can I Order Now And Deliver It In a Later Time? +

You can delay your order for up to 30 days at no extra cost. If you need it later than that, it's best to place your order closer to the desired date. Please send us an email and specify your preferred delivery week, if possible.

Can I Order Upholstery Swatches To See The Fabrics Before I Place an Order? +

Yes, we would love to send you upholstery samples. Send us an email contact@spazefurniture.com to let us know which fabric samples you want us to send you.

Where Can I Find Assembly Instructions? +

You will find the assembly instruction on each product page. If you can't find it, please send us an email contact@spazefurniture.com 

Is Your Product Price in USD or CAD? +

The price is in USD.

Delivery and Assembly

How To Schedule My Delivery Date? +

Once your order has been fulfilled, our delivery partner will reach out to you to schedule a delivery appointment. 1 - 2 days prior to  the scheduled delivery,  they will contact you to confirm the specific 5-hour time window for the delivery. On the day of delivery, they will call or text when they are 15 - 40 minutes away from your address.

What To Expect On Delivery Day? +

Please make sure the designated area for your new item(s) is clear and has ample space.

You will be contacted on the day of delivery when the team is approximately 15-40 minutes away. 

For residents in apartment buildings, confirm in advance whether a Certificate of Insurance (COI) is required for deliveries.

When signing the POD, please inspect the pathway to and from your room of choice. If you encounter any concerns regarding packaging or delivery conditions, document the issue on the delivery receipt provided by the driver.

What To Do If COI Is Required For Delivery? +

If your delivery requires a COI, obtain a sample COI from your building management. Forward it to us to begin processing. We will provide you with the completed COI within 3 business days. Please consider this timeline when scheduling your delivery appointment.

How Can I Track My Shipment? +

Due to the size of the shipment, we are unable to provide a tracking number, but our delivery partners will reach out to you and schedule an appointment.
Please send us a quick email if you would like to have delivery updates.

Does Your Furniture Require Assembly? +

Yes, assembly is required for most of our products. Most products are fairly easy to assemble. However some items will be more complicated. Please see the assembly instruction prior to purchase. Assembly instructions can be downloaded from the product page in PDF. If you have any questions, please feel free to reach out to us contact@spazefurniture.com

Can You Arrange To Have My Furniture Brought Into My Home And Do You Assist With Furniture Assembly? +

Yes. Please select the Room of Choice and Assembly option at checkout.

Returns and Cancellations

Can I Return My Order? +

Yes, you can. The items can only be exchanged/returned unassembled and in the original Spaze packaging. Please see more details on our return policy: https://spazefurniture.com/pages/spaze-returns

I want to Return My Order. What Do I Do Now? +

Contact us by phone or email to let us know you want to return your order. Then, repackage the product in the original Spaze packaging in which you received it. Next, our delivery partner will contact you to schedule a date to collect your item(s) for return shipping. Once the item(s) are safe and sound at our warehouse, we will inspect it. After we determine it is in perfectly new condition, we will issue you a refund minus the shipping charges. Refunds normally take 5 to 10 business days to process. If the item is not in new condition or damaged, a minimum 20% re-stocking fee will apply.

Warranty

After A Few Months Of Use My Spaze Furniture Piece Seems To Be Defective. What Should I Do? +

We stand by the quality of our products which is why we offer a 3-year limited warranty. If you are having an issue with your product, pull out your phone, take a few photos (or even a short video) showing the issue, then grab a notepad and describe the issue in detail. Give us a call or shoot us an email contact@spazefurniture.com and we will help you rectify the situation.

Can You Tell Me About The Warranty You Provide? +

We offer a 3-year manufacturer’s limited warranty that covers defects in materials and workmanship. This applies 3 years from the date of delivery. The warranty covers residential use only. In order for the warranty to apply, the item must have been used for its intended purpose under normal circumstances (that means no pajama parties where there are 6 people jumping on a single sofa sleeper). If the item was damaged from causes beyond normal wear and tear, it will not be covered by warranty. Do you think you have any issue that might be covered by our warranty? Contact us and we’ll work with you to try and rectify the situation.

General

Where Are Your Products Made? +

Our furniture and home accessory items are designed by our product experts. Once we are pleased with the design, the plans are sent to our exclusive manufacturers in China and Malaysia with whom we have a strong and long-standing relationship. We visit our partners at the factories throughout the year to ensure they follow our strict standards for ethical business practices and quality control.

Why Are Sofa Beds Firmer Compared To Sofas? +

Sofa beds are multi-functional pieces that serve for seating, lounging, and sleeping purposes. Many of our sofa beds are built with metal frame, ensuring a longer life span and firmer seating experience.

Firmness is an important factor in back support. The foam of sofa beds is firmer in order to give enough back support during sleep.

If you decide to have a sofa bed in your living room, please do expect that it will be firmer compared to a normal sofa. (Performance vs. Comfort).

How To Make A Sofa Bed More Comfortable? +

You may consider investing in a memory foam topper if you plan to use it for daily sleeping.