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Shipping and Returns

SPAZE Shipping

Covid-19 Shipping Option:

Now, we do delivery across major cities in Canada. We are only able to offer curbside delivery option (delivery to the sidewalk in front of your house).

For Metro Vancouver area we can offer both curbside delivery and "room of choice" delivery option.

If you don't see the shipping option for your province at check out, please contact us for further assistance. Not sure if your delivery address is within our standard service area? Give us a call or shoot us an email contact@spazefurniture.com and we will happily confirm.
At this time we are not able to deliver to PO boxes.


DELIVERY TIME:
Are you counting down the seconds until you receive your shipment? We know how exciting it can be to receive new home furnishings, so we make it our mission to ensure that your shipment is fulfilled and dispatched within 2 business days. (Also, just a heads up that items are not usually delivered on weekends.)

FURNITURE DELIVERY:

Spaze Delivery

Metro Vancouver Area:

Curbside Delivery: furniture delivered to the sidewalk in front of your house
Your order under $999 (before tax): $39 flat-rate

Your order $999 or more (before tax) We’ll ship it to you for free!

Room of Choice: delivery option where we deliver to your room of choice inside your home or office

Your order under $999 (before tax): $79 flat-rate

Your order $999 or more (before tax): $40 flat-rate


Inside and Assembly: Deliver to your room choice and assemble

Your order under $999 (before tax): $149 flat-rate

Your order $999 or more (before tax): $110 flat-rate


Keep in mind that, while our delivery partners are assembly superheroes, they can’t dispose of cardboard packaging for you.

Out of Metro Vancouver area:

Curbside Delivery: furniture delivered to the sidewalk in front of your house
Your order under $550 (before tax): $69 flat-rate

Your order $550 or more (before tax): $149 flat-rate

Room of Choice: delivery option where we deliver to your room of choice inside your home or office.

Your order under $550 (before tax): $139 flat-rate

Your order $600 or more (before tax): $299 flat-rate

DELIVERY DAY:
Our Large Parcel delivery partner will call in advance to schedule a delivery date and appointment window. Once they arrive at the delivery location, they will arrange your package delivery depending on your selected shipping option. Once you receive the package be sure to inspect the contents upon delivery. If you have any issues regarding the packaging or conditions, write down the problem on the delivery receipt given to you by the driver. Then, give us a call and we will assist you.
We recommend keeping cardboard packaging for a short period after delivery/assembly. You’ll be happy to have these boxes on hand in case you need to return your item(s). This is because you’ll be charged a re-boxing fee if you return items without their original packaging.


PREPARING FOR DELIVERY:
To ensure a smooth and successful delivery day, be sure to measure the heights and widths of doorways and hallways, keeping in mind the measurements of your furniture items. Don’t forget to include elevators too.

SHIPPING/ RETURN BEYOND OUR STANDARD DELIVERY AREA:
Some places are significantly higher shipping rates, so additional fees may apply. If the delivery place is outside of our standard delivery area, we unfortunately cannot offer free exchanges/ free return. Please email us contact@spazefurniture.com and we will be able to assist with return shipping rate.

SPAZE Exchanges and Returns Policy

SATISFACTION GUARANTEE: 30 Day Satisfaction Guarantee

We want you to be over the moon about the goods you buy from us. If, after you unbox the items, you’re just not “feeling it”, you may return or exchange your item within 30 days of the delivery date.

EXCHANGE:

Metro Vancouver Area:

We allow one free exchange per item per order within 30 days of delivery.

Please unwrap your item carefully, keeping in mind that items can only be exchanged/ returned unassembled and in the original Spaze packaging.

If you do not have the original packaging on hand, you will be charged $70 repackaging fee per item. In addition, you are required to packaging the item which will protect it from damage in transit. If the item is arrived damage due to poor packaging, minimum 20% re-stocking fee will apply.

If you are exchanging your original purchase for an item that costs less than what you initially paid, we will refund the difference back to you using your original payment method. If the new item costs more than the one you originally bought, our customer care agent will assist you in settling up the difference.


Once the item(s) are safe and sound at our warehouse, we will inspect it. After we determine it is in perfectly new condition, we will issue you a refund minus the shipping charges. Refunds normally take 5 to 10 business days to process. If the item is not in new condition or damaged, minimum 20% re-stocking fee will apply.


The items marked as “Final Sale” or clearance sale cannot be returned or exchanged.

All set to return your purchase? Contact us by phone at 1-833-251-7999 or email us at contact@spazefurniture.com and our team will walk you through the process.

RETURN:

RETURN SHIPPING FEES

Metro Vancouver Area:

Return shipping costs $59 for most items. If you return items from SPAZE, you will be refunded the purchase price minus the return shipping cost.

Please unwrap your item carefully, keeping in mind that items can only be exchanged/ returned unassembled and in the original Spaze packaging.

If you do not have the original packaging on hand, you will be charged $70 repackaging fee per item. In addition, you are required to packaging the item which will protect it from damage in transit. If the item is arrived damage due to poor packaging, minimum 20% re-stocking fee will apply.

Once the item(s) are safe and sound at our warehouse, we will inspect it. After we determine it is in perfectly new condition, we will issue you a refund minus the shipping charges. Refunds normally take 5 to 10 business days to process. If the item is not in new condition or damaged, minimum 20% re-stocking fee will apply.

Contact us via phone or email and our team will work with you to coordinate pick-up and drop-off of the items.

Note: Our return/ exchange policy doesn’t cover products marked as "Final Sale” when purchased. Wall bed products are final sales.

If “Room Of Choice” pick up service is required, please email us contact@spazefurniture.com and we will be able to assist with return shipping rate.

Out of Metro Vancouver area:

Return shipping costs (Curbside pick up) will be $99 for order value under $550 and $199 for order value above $550.

If you return items from SPAZE, you will be refunded the purchase price minus the return shipping cost.


Please unwrap your item carefully, keeping in mind that items can only be exchanged/ returned unassembled and in the original Spaze packaging.

If you do not have the original packaging on hand, you will be charged $70 repackaging fee per item. In addition, you are required to packaging the item which will protect it from damage in transit. If the item is arrived damage due to poor packaging, minimum 20% re-stocking fee will apply.

Once the item(s) are safe and sound at our warehouse, we will inspect it. After we determine it is in perfectly new condition, we will issue you a refund minus the shipping charges. Refunds normally take 5 to 10 business days to process. If the item is not in new condition or damaged, minimum 20% re-stocking fee will apply.

Contact us via phone or email and our team will work with you to coordinate pick-up and drop-off of the items.

Note: Our return/ exchange policy doesn’t cover products marked as "Final Sale” when purchased. Wall bed products are final sales.

If “Room Of Choice” pick up service is required, please email us contact@spazefurniture.com and we will be able to assist with return shipping rate.

RETURN IN ORIGINAL PACKAGING

We’re pretty proud of our furniture’s design and construction. But we understand that there will be times when you are not 100% satisfied with one of our pieces. If you plan to return an item please ensure that it is carefully packed in its original box. This will help protect it from damage in transit.

If you do not have the original packaging on hand, you will be charged $70 repackaging fee per item. In addition, you are required to packaging the item which will protect it from damage in transit. If the item is arrived damage due to poor packaging, minimum 20% re-stocking fee will apply.

Refund:

Refunds can only be issued via the method used on the original purchase. If the original method of payment is no longer available, we will issue store credit equal to the amount of the refund.

Shipping/ Return Beyond Our Standard Delivery Area:

Some places are significantly higher shipping rates, so additional fees may apply. If the delivery place is outside of our standard delivery area, we unfortunately cannot offer free exchanges/ free return. Please email us contact@spazefurniture.com and we will be able to assist with return shipping rate.

WARRANTY POLICY
We admit it; we’re not perfect. And sometimes neither is our furniture! On the rare occasion that your item arrives to you in not-so-perfect condition, contact us at contact@spazefurniture.com or give us a call at 1-833-251-7999.
We stand by the quality of our products which is why we offer a 3-year limited warranty (from the date of the delivery) on them. The warranty covers residential use only.
In order for the warranty to apply, the item must have been used for its intended purpose under normal circumstances (that means no pyjama parties where there are 6 people jumping on a single sofa sleeper). If the item was damaged from causes beyond normal wear and tear, it will not be covered by warranty. Warranties are not transferable, and they don’t apply to items that have been sold to another individual.

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