Kindly note that the above are estimated shipping fees applicable to the major cities we ship to. Shipping fees may be higher for various locations and remote areas. We can ship to most cities in California. Please feel free to reach out to our customer service for your shipping cost. Alternatively, you can place your order first. Our customer service will reach out to you if additional shipping fee is applicable.
How Can I Track My Shipment?
Due to the size of the shipment, we are unable to provide a tracking number, but our delivery partners will reach out to you and schedule an appointment.
Please send us a quick email if you would like to have delivery updates.
Does Your Furniture Required Assembly?
Yes, assembly is required for most of our products. Most products are fairly easy to assemble. However some items will be more complicated. Please see the assembly instruction prior to purchase. Assembly instructions can be downloaded from the product page in PDF. If you have any questions, please feel free to reach out to us firstname.lastname@example.org
Can You Arrange To Have My Furniture Brought Into My Home And Do You Assist With Furniture Assembly?
Yes. Please select inside and assembly option during checkout.
RETURNS AND CANCELLATIONS:
Can I Return My Order?
Yes, you can. The items can only be exchanged/returned unassembled and in the original Spaze packaging. Please review more details on our shipping and return policy: https://www.spazefurniture.com/pages/shipping-return-policies
I want to Return My Order. What Do I Do Now?
Contact us by phone or email to let us know you want to return your order. Then, repackage the product in the original Spaze packaging in which you received it. Next, our delivery partner will contact you to schedule a time to collect your item(s) for return shipping.
Once the item(s) are safe and sound at our warehouse, we will inspect it. After we determine it is in perfectly new condition, we will issue you a refund minus the shipping charges. Refunds normally take 5 to 10 business days to process. If the item is not in new condition or damaged, a minimum 20% re-stocking fee will apply.
After A Few Months Of Use My Spaze Furniture Piece Seems To Be Defective. What Should I Do?
We stand by the quality of our products which is why we offer a 3-year limited warranty on them.
If you are having an issue with your product, pull out your phone, take a few photos (or even video) showing the issue, then pull out a notepad and describe the issue in detail. Give us a call or shoot us an email ASAP email@example.com and we will help you rectify the situation.
Can You Tell Me About The Warranty You Provide?
We offer a 3-year manufacturer’s limited warranty that covers defects in materials and workmanship. This applies 3 years from the date of delivery. The warranty covers residential use only.
In order for the warranty to apply, the item must have been used for its intended purpose under normal circumstances (that means no pajama parties where there are 6 people jumping on a single sofa sleeper). If the item was damaged from causes beyond normal wear and tear, it will not be covered by warranty.
Do you think you have any issue that might be covered by our warranty? Contact us and we’ll work with you to try and rectify the situation.
Where Are Your Products Made?
Our furniture and home accessory items are designed by our product experts. Once we are pleased with the design, the plans are sent to our exclusive manufacturers in China and Malaysia with whom we have a strong and long-standing relationship. We visit our partners at the factories throughout the year to ensure they follow our strict standards for ethical business practices and quality control.
Why Are Sofa Beds Firmer Compared To Sofas?
Sofa bed is more multi-functional than a sofa because you can use it for seating, lounging, and sleeping. Many of our sofa beds are built with metal frames. Metal frame is sturdy which gives a longer life span and will provide firmer seat feeling. In addition, firmness is an important factor in back support. The foam of sofa beds is firmer in order to give enough back support during sleep.
If you decide to have a sofa bed in your living room, please do expect that it will be firmer compared to a normal sofa. (Performance vs. Comfort).
How To Make A Sofa Bed More Comfortable?
You may consider investing in a memory foam topper if you plan to use it for daily sleeping.